| Delivery & Returns |
|
The items displayed on our website are either in stock or available from one of our key suppliers. We challenge ourselves to provide a prompt delivery service and despatch orders using Royal Mail's First Class or recorded delivery services. Larger and heavier items are sent using a courier. Most deliveries should be received within 24 or 48 hours from date of despatch but please leave up to 10 to 14 days for orders to arrive. Delivery Charges (inc. Insurances) United Kingdom (Except Channel Islands) FREE Republic of Ireland £10.00 Europe £10.00 Rest of the world £20.00 If you live in the Highlands, Islands or Northern Ireland, more specifically Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE and ALL addresses in Northern Ireland, there is an additional cost of £10.00. At www.rivegollies.co.uk we want to be as flexible as possible and offer the facility to have your order delivered to another address other than your home (subject to security checks). This is great if you are busy and there isn't anyone at home during the day and need your purchase delivered to your work address or if you are buying something as a gift for a family member or friend. Simply create an account with your own personal details then change the delivery / shipping address at step 1 of the checkout process and fill in the address where you want your item to be sent. When ordering multiple items, we may fulfil your order in separate consignments but will not charge any extra for doing so. In the event of an item being unavailable or we have failed to deliver within 28 days, we will make contact with you explaining the details and give you the opportunity to cancel your order. Any payment you have made to us will be refunded. When you have placed an order with www.rivegollies.co.uk, you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch.
Returning an Item Items must be returned as sold in its original packaging and in "as new" condition. If the item has been unpacked and the contents or packaging is damaged in any way, the item will be returned to you and we will charge you for any additional carriage. Any promotional item or free gifts that were sent as part of the order must be returned also. Any item being returned to us must be received by us within 14 days of us being notified of your intention to send the item back. Only after inspection and providing the conditions in this agreement are met, we will refund the invoice value of the item less the admin fee of £6 (Per Item). . This charge varies according to the weight of the product and we will confirm what that is when you contact us about returning your order. Please note: Postage refunds will not be given upon the return on the item. If you prefer, we can make arrangements to collect the item for you and as long as the conditions in this agreement are met, we will refund your credit card less the cost of delivery (as above) plus the cost for returning your order. Returning a Defective or Damaged Item At www.rivegollies.co.uk, we expect a high level of service from both ourselves and our suppliers. In the rare occurrence that you have received your order and it is defective or damaged, please contact us immediately either by e-mail or using our contact page and we will arrange to return the damaged item and send you a replacement. Last updated on 11th November 2008 |
